We do not do "expedited" or "overnight" shipping. We explain why below and our full shipping policy is also linked below. If you order enough to qualify for Priority Mail shipping, you will probably receive your order faster than any other vinyl vendor. Calling us or sending an email to ask instead of placing your order so we can get it on its way will only slow things down.
Flat Rate Shipping and How We Ship
Our Flat Rate Shipping option allows us to offer a rate you can rely on for smaller orders and still offer FREE shipping on orders over $75. Orders under one pound will ship USPS First Class, but the majority of orders exceed this and most are shipped via USPS Priority Mail. If your order is large and heavy, it may be shipping UPS Ground at our discretion. See section "Priority and Express Mail Options" below for an explanation of why we do not offer those options.
Flat Rate Shipping will arrive to you via U.S. Postal Service (USPS). Most areas of the country are 1-3 days from our facility in Louisville, Kentucky. Outlying areas that are further away such as the West Coast, Alaska, Hawaii, Maine and others may take a bit longer. Well over 99% of the time the USPS gets it right and your package arrives on time and sometimes early. There are a very small percentage that may get routed wrong by the USPS and has to be corrected, resulting in a delay of a few days. If you have a complaint regarding the amount of time the US Postal Service took to deliver your package, please contact the U.S. Postal Service.
Our COMPLETE Shipping Policy can be viewed here.
Priority and Express Mail Options
We have discontinued offering these shipping methods because we have too many issues with people ordering and using them, thinking they will have their order right away. Since we have to custom pack EVERY order that comes in, we cannot guarantee your order will make it to the post office before the daily cut-off for shipments. Many customers also think this gets their order out faster but it does not (see Rush Orders, below). It's simply a much larger problem than it benefits and unfortunately leaves us in a bad position with our customers even though we do everything we can to make sure they are informed. A very high percentage of customers do not understand the logistics involved in shipping. For example, someone orders on a Sunday night, pays for "Priority Mail 2-Day" shipping, and they think they will have their order on Tuesday and that is not the case. First, the shipping times are estimated by the USPS, we cannot control this. Second, our goal is to ship within 24 hours so that potentially adds another day. The end results is someone orders on Sunday night, it could possibly ship after the cutoff on Monday evening, which means it goes to the post office on Tuesday morning and SHOULD arrive on Thursday. "SHOULD" means the USPS does not guarantee delivery times on Priority Mail. In a case like this, we almost always end up with an angry customer through no fault of our own. We hope you understand our policy on this issue.
Rush Orders
We process shipments in the order received and there is no option to rush your order. Likewise, we are not an "emergency" shop, even for Local Pickups. We sometimes receive complaints that customers missed a deadline because their order came a day or two later than they needed it. We recommend keeping the items you need on-hand and not to commit to a deadline if you do not have everything you need--it's simply bad business to commit to deadlines without having what you need. If there is a delay in receiving your order for any reason, we are not responsible for missed deadlines due to improper planning on your part.
Shipping Costs for Small Orders
We sometimes receive requests to ship one or two sheets and not charge as much for shipping because customers feel they should be able to order a small amount and not pay as much shipping as if they ordered 20 sheets. The size of the sheets and the need for some moderate protection dictates that it be shipped in a box the same size as 20 sheets so we have to charge a minimum shipping fee for small orders. We have costs associated with the shipping materials as well as the labor to process the order which costs the same whether you order 1 sheet or 20 sheets. The best option that most people take advantage of is to order more than $75 and there is no shipping fee.
